• Returns & complaints

All items are checked before being packaged for shipping.
If, however, there is a hidden manufacturing defect and you would like to make a complaint about the product, please contact us by phone at +48 795 244 917 and +48 577 757 706.
When making a return or exchange, please send the returned or exchanged goods together with the receipt to the address provided:
22-130 Siedliszcze,
Bezek 60
Sklep Internetowy IMPORT-UA (DOVERA Sp. z o.o.)

1) In the event of a product exchange, an additional payment is required:
- a card with the address where the goods are to be shipped
- a card on which you should mark the size and pattern (symbol) you need to replace
- original receipt

2) In the case of returning the goods, they are necessary:
- original receipt or invoice
- agreement to withdraw from the purchase

Please do not send cash on delivery parcels, they will not be collected. 
  • Color differences resulting from individual monitor settings are not subject to complaints. We make every effort to ensure that the colors of the items presented in our auctions are as realistic as possible.
  • Damage resulting from wear, improper use or maintenance is not subject to complaints (rips, discoloration, e.g. washed with a different dyed fabric, washed at too high a temperature).
Complaints are processed within 14 days from the date of delivery. In the event of a justified complaint, the goods are replaced with a new one at our expense.
If no exchange is possible, the money for the goods will be refunded.